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Swiss Re is the world's largest life & health reinsurer.
The Challenge
Swiss Re's experience monitoring team (actuaries) had a vision
to provide statistics and analyses of their [policy and claim]
experience of a quality, accuracy, and timeliness not
available elsewhere in the industry.
Internally, good statistics would put Swiss Re in a position
to be able to quote generally on terms that they felt confident
were profitable without having to incorporate large margins
making them uncompetitive. And where they had previously quoted
on loss-making terms, these statistics would at least provide
a reasonable estimate of the quantum of the expected loss.
Externally, Swiss Re could enhance the overall service it could offer
its ceding offices by providing 'information' not available elsewhere.
However, achieving Swiss Re's vision would require developing
procedures, systems, and capacities necessary to capture and analyse
millions of Swiss Re policies and claims.
Project 1 - Business Analysis
Swiss Re's actuaries conduct analyses on their policies and claims
in order to more accurately set premium levels and to predict
future claims' exposure.
Assignment Roles: Senior Business Analyst; Facilitator; Mentor
Assignment Tasks:
Facilitated analysis and review workshops to define and development the
business area's processes and associated information requirements.
Provided mentoring to Swiss Re's business analyst as part of the company's
aim of increasing internal IT expertise.
Assisted Swiss Re's IT Performance function to evaluate its
systems development methods and tools.
Project 2 - Logical and Physical Systems Design
Swiss Re's actuaries conduct analyses on their policies and claims
in order to more accurately set premium levels and to predict
future claims' exposure.
Assignment Roles: Senior Business Analyst; Facilitator
Assignment Tasks:
Development of the business system design model.
Facilitation of technical architecture design
Facilitation of review sessions
Directed analysis of technical implementation options:
Sybase/Essbase, Sybase/Powerbuilder or Sybase/Business Objects (selected option).
Development of Testing Approach.
The results have helped Swiss Re:
• provide a more rapid experience analysis service
• provide a measure to help assess performance
• provide the business better levels of information to assist with pricing decisions
• provide assistance in predicting experience
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