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Mark Wolfgramme is an experienced Senior Business Analyst, recently focusing on web and e-business projects. As a consultant with management consulting and software services companies, Mark has successfully completed many international assignments for blue chip companies such as ASDA-Wal*Mart, Citibank, Forte Hotels, Securicor and Swiss Re.
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"Dear Mark
I just wanted to say thanks for your hard work on our home shopping project.
We have been genuinely impressed with the quality of your business analysis work, and your complementary technical skills have been a real benefit.
Your CRM/Call Centre prototype gave us the up-front ability to prove our business processes and user interface design as well as allowing our Call Centre users to take greater ownership of their new system. In short, it helped us achieve a better quality and more effective business system.
It's been a pleasure having you on our team, and I look forward to working with you again soon. Thanks again.
Iain"
(Iain Spence, Director of New Channels, ASDA-Wal*Mart)
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Mark has a rare mix of skills and experience spanning the systems development lifecycle - from business consulting at executive management level, to structured analysis and design, and programming in web and earlier generation development technologies. He is able to work in dynamic and pressurised project environments and is comfortable communicating and liaising with a client's 3rd party suppliers..
His breadth and depth of capability make him a valuable contributor to every e-Business undertaking.
Mark's rare blend of skills and expertise, including:
- IS experience in business consulting at executive management level, workshop facilitation, CASE technologies, SDLC methods development and implementation, structured business and systems analysis, goal-oriented process and UI innovation/design, process and data analysis, and systems design
- Technical development experience in internet applications using a variety of platforms - 'Commercial' and 'Open Source' technologies
- Functional experience in retail trading systems, manufacturing systems, finance systems, sales and marketing systems
- Industry experience in Retail, Financial Services, Leisure, Manufacturing, and Media
- Geographic experience in UK, Australia, Germany, Belgium, Luxembourg and Switzerland
- Mark has been privileged to have performed client consulting assignments at: Infogain/ASDA-Wal*Mart; Business & Systems Consulting; Challenge Bank, Australia; MBA/Cisco Systems; Citibank, Belgium; Citibank, Luxembourg; The Writer/Close Premium Finance; Commerzbank, Switzerland; The Writer/Destini Group; Deutschebank, Germany; CEC-Europe/Forte Hotels; GoBoatSearch.com; Josiah Wedgwood & Sons; The Writer/Kleinwort Benson Private Bank; Larcombe Consulting, Australia; Maud Group, Australia; Neue Zürcher Zeitung, Switzerland; The Writer/Oval Insurance; CEC-Europe/Securicor Vehicle Services; Swiss Re; The Writer; Two Trouts; Watkins & Associates AG, Switzerland; Woodside Offshore Petroleum, Australia; and Zuger Kantonalbank, Switzerland.
Mark began his career at Atlas Software, an Australian IT consulting and CASE tools company. On arriving in Europe, Mark joined Watkins & Associates AG, a Swiss-based international services and software consultancy in the investment banking industry.
In the UK, Mark has been part of the CEC-Europe consulting team, a business consulting and services company; co-founder of BSC, a business IT consultancy; CTO at GoBoatSearch.com, a marine industry web portal start-up; business consultant for Infogain, a Broadvision systems integrator; and is founder and senior consultant at Brooklyn Consulting.
Qualifications
Bachelor of Business (Information Systems), Curtin University, Australia.
Major Career Achievements
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- The Writer/Oval Insurance
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- Deployment of online research and analysis functions
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- E-comms development for this financial services company
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- The Writer/Close Brothers
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- E-comms development for this financial services company
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- Pan-european e-comms development for the world's internet networking leader
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- Analysis and implementation of web-based CMS for this leading business communications agency
- Analysis and implementation of mass mailer functionality
- Analysis and implementation of employment agency-type functionality - candidate details/cv uploads, searching, etc.
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- The Writer/Kleinwort Benson Private Bank
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- Development of online marketing campaign content
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- Corporate website design and implementation for this creative advertising agency
- Implementation of B2B email marketing campaign delivery and tracking technologies
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- Business analysis and web-based prototype development of CRM/Call centre application
- Business analysis of home shopping order fulfillment and depot replenishment business processes
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- Business strategy and planning for this pure-play dot.com
- Business analysis/process design of B2B/B2C business model and self-service processes
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- IT methods & tools evaluation for the re-insurer
- Business analysis of risk/revenue modelling for system to support actuaries
- Formulate development plan, facilitate system design and oversee development
- Evaluation of data integration products
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- Business analysis of reservations business processes to support a new online booking system for the hotel group
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- Securicor Vehicle Services
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- Business analysis of inventory control and scheduling functions of vehicle servicing operation
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- Development of securities redemption processing system
- Development of teller system to support the bank's counter service functions
- Analysis, development and training of custodian management system
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- IT methods, tools and techniques training to the famous pottery manufacturer
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- Business & Systems Consulting
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- Development of IT methods, tools, techniques and training programme
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- Watkins & Associates, Switzerland
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- Development on financial asset management system
- Development of portfolio modelling system
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- Private client witholding tax reporting
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- Neue Zürcher Zeitung, Switzerland
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- Integration of the newspaper's pension fund management system with their portfolio modeling system
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- Zuger Kantonalbank, Switzerland
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- Development on the bank's portfolio management system
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- Integration of bank's asset management system with their portfolio modeling system
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- Implementation and customisation of teller system to support the bank's counter service functions
- Implementation and customisation of securities redemption processing system
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- Development of the group's payroll system
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- Challenge Bank, Australia
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- Development of a payroll and HR management system
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- Larcombe Consulting, Australia
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- Analysis and development to customise HR system
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- Woodside Offshore Petroleum, Australia
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- Development of a query portal to access the company's 13 disparate information databases
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